Voca CIC Earns Microsoft Teams Voice Agent Certification
AudioCodes' Voca Conversational Interaction Center (Voca CIC) has achieved Microsoft Teams Voice Agent certification, building on its existing Microsoft Teams Contact Center certification. This development enables Voca CIC's AI Voice Agents to handle calls by providing information, authenticating callers, and routing calls within Microsoft Teams.
The certification allows seamless caller context preservation for smooth transitions to live agents. As a fully managed service, Voca CIC supports enterprises in creating advanced AI-powered customer experience workflows on Microsoft Teams and Azure.
This achievement followed rigorous third-party validation and security reviews confirming compliance with enterprise standards. New customers can deploy conversational contact centers with AI and omnichannel features through a free 30-day trial of Voca CIC.