Wipro's AI-Powered Learning Guide Boosts Adoption by 96%
The Learning and Development (L&D) team at Wipro has built an AI-powered conversational agent, iSkill, to guide employees through their personalized learning paths. The agent is integrated with Microsoft 365 Copilot and Teams, and uses data from internal datasets to recommend relevant courses based on each associate's role, skills, and certifications.
iSkill was built to address the issue of fragmented learning experiences within Wipro's AI Academy. With over 144 persona-based learning paths and hundreds of AI and cloud courses, employees were struggling to find what they needed. By introducing iSkill, the L&D team aimed to create a more streamlined experience that would increase adoption and relevance.
Since its launch in December 2025, iSkill has seen significant results. Between January 2025 and March 2026, 96 percent of AI Advanced+ courses at the academy were completed. Moreover, employees have reported receiving well-structured recommendations aligned with their role and band, making it easier to identify upskilling priorities.
According to Surya Prakash Mohapatra, General Manager and AI Learning head, Talent Skilling, Wipro, iSkill has not only improved learning outcomes but also created a more confident L&D function. 'As an L&D function, we now have greater confidence that there is genuine alignment between learning and business priorities,' he said.