Zendesk Sell's Retirement Leaves Sales Teams Scrambling for Alternatives
Zendesk Sell is retiring its services, and customers are being told to find an alternative. Salesforce has been named as one of the options for sales teams looking to move their data.
Zendesk's announcement states that all data will be deleted either when a subscription ends or on August 31, 2027, whichever comes first.
Customers can export their data from Zendesk Sell, but this is not an automatic process and has limitations. Only admins or users with export permission can start the export process, which delivers a CSV file via email. However, some system fields and certain types of data cannot be exported through this method.
Salesforce offers several plans for sales teams, including the Starter Suite and Pro Suite. These plans provide lead and deal management, automated data capture, and AI-powered tools to help track deals in one place. As businesses grow, users can upgrade their plan to scale with Agentforce Sales.