Ledger, the well-known hardware wallet manufacturer, has confirmed that one of its devices sold through a Southeast Asian reseller contained an unauthorized hardware implant. The discovery comes amid an ongoing investigation into reported cryptocurrency losses, which may exceed $86 million across Bitcoin, Ethereum, and Tron, according to investigator Specter.
In a post on X, Ledger urged users to come forward with any relevant information as part of its probe. The company also advised customers who purchased a device from the affected reseller, CryptoBilis, to avoid setting up their wallets if they haven't already. Those who have set up their Ledger devices were recommended to transfer assets to a new signer with a fresh seed.
CryptoBilis, which confirmed it had halted all hardware wallet sales until the investigation concludes, is an authorized Ledger reseller in Indonesia, Malaysia, and the Philippines. Ledger emphasized that the incident appears isolated to this single reseller and its market, with no compromise to its own infrastructure or systems.
Users seeking assistance or further information were directed to Ledger’s official customer support channels. The company’s post underscored the seriousness of the situation while calling for community collaboration to resolve the issue.