Navigating Self-Exclusion in Crypto Casinos
Taking a break from gambling can be crucial, and responsible gambling tools are designed to help with that. These tools range from short cooling-off periods to long-term self-exclusion, which can last months or even years. At licensed casinos, these tools often connect to national registers, blocking a player across all licensed sites. However, crypto casinos typically handle self-exclusion differently, requiring action on a case-by-case basis and allowing new wallets to bypass restrictions.
The three main tools available, deposit limits, cooling-off periods, and self-exclusion, each serve distinct purposes. Deposit limits cap the amount a player can deposit over a specific timeframe, usually until manually changed. Cooling-off periods temporarily pause an account, typically lasting from a day to a few weeks. Self-exclusion is the most stringent option, closing access to gambling for an extended period, often six months to five years, and is generally not reversible until the term ends.
Crypto casinos present unique challenges for self-exclusion. Unlike traditional casinos, crypto platforms are not linked to national registers like GAMSTOP in the UK or CRUKS in the Netherlands. Players can easily create new wallets to bypass restrictions, and bank blocks do not catch crypto transactions from self-custody wallets. Some platforms may also allow access to the site even if play is blocked. To address these gaps, external tools like site blockers (such as Gamban and BetBlocker), national registers, bank blocks, and support from trusted individuals or organizations like GamCare and Gamblers Anonymous can be effective.
Dexsport, a crypto casino, handles self-exclusion requests through its support team or email. Players must send a request from their registered email address, clearly stating "self-exclusion" and the desired duration. Dexsport confirms the block within 12 hours, though it cannot fully restrict access to the website due to its decentralized design. The platform also recommends using site blockers for added security and provides access to support services.