Adecco Group Revolutionizes Recruitment with Salesforce's Agentic AI
Adecco Group, a global recruitment specialist, has undergone significant transformation with the help of Salesforce's agentic AI technology. According to CEO Denis Machuel, the firm recognized that AI would impact their business model, but instead of destroying jobs, it would free up human time for more important activities like human-to-human connections.
Adecco was using 42 instances of Salesforce, but it was a 'mess' and not growing with them. They had unlimited access to agents through Salesforce's Agentforce platform, which allowed for 24/7 conversations and saved recruiters 35-40% of their time. This enabled better conversations with clients and candidates, resulting in 20,000 more placements year-to-date.
The firm has also seen a 40% reduction in the time it takes to get a candidate ready to present to a client, thanks to the deployment of Salesforce's Data Cloud and Agentforce Coworker. Adecco's SVP IT and Digital Transformation, Pierre Matuche, described the implementation as 'smooth' and 'incredible', with users creating their own library of prompts and sharing them between countries.