AI Governance Lacking in Enterprise Software Adoption
As companies increasingly embed artificial intelligence into their enterprise software, experts are warning of the need for stronger governance frameworks to reduce operational and regulatory risks.
Eshaan Jain, who leads Salesforce and Vlocity CPQ product for T-Mobile through Mphasis, highlighted the importance of treating AI systems in revenue operations with the same rigour as financial and IT controls.
According to Jain, organisations need strong governance frameworks, structured commercial data, and clear accountability mechanisms before introducing autonomous agents into pricing, contracts, or procurement workflows.
AI adoption in commercial software is also driving interest in areas such as carbon-aware computing, efficient use of computing resources, and resilient digital supply chains.