Aligning CIOs and CDOs: Breaking Silos for AI Success

In a panel discussion on breaking silos and achieving alignment between Chief Information Officers (CIOs) and Chief Digital Officers (CDOs), industry experts shed light on the importance of collaboration in AI-driven enterprises.

Ashley DSouza, Chief Digital Officer at Hindustan Coca-Cola Beverages, emphasized that a federated operating model works best, with a central team building the digital backbone while the business owns the outcomes. This approach enables companies to reap the benefits of AI without sacrificing control.

Kripadyuti Sarkar, Group CIO at Ambuja Neotia Group, stressed that the return on investment (ROI) of AI cannot be measured solely by cost savings; it must also include competitive advantage and superior customer experience. This requires a holistic view of AI adoption, considering both short-term gains and long-term benefits.