Amazon Expands Prime Settlement Payments Amid FTC Agreement
Amazon Prime customers may be eligible for more money from the e-commerce company's $2.5 billion settlement. According to the Federal Trade Commission (FTC), Amazon will 'accelerate and expand payments' as part of its 2025 agreement with the FTC.
The original lawsuit, filed in 2023, claimed that Amazon used 'manipulative, coercive, or deceptive user-interface designs' to trick consumers into enrolling in its Amazon Prime subscription services. It was also alleged that canceling a Prime subscription was difficult. As part of the settlement, Amazon was required to distribute $1.5 billion to customers.
As of September 2026, Amazon has issued more than $845 million in redress payments to consumers. A federal court recently approved an order allowing more customers to qualify for a refund and increasing the maximum payment from $51 to $200.
Creditors will now issue automatic payments to those who used between 11 and 20 Prime benefits during a one-year period, up from the original requirement of fewer than 10. Customers do not need to sign up for these payments; they will be made automatically via electronic payment methods such as Venmo or PayPal, or with a mailed check.