Amazon Prime Customers to Receive Additional Payments as Part of FTC Settlement

The Federal Trade Commission (FTC) announced last week that millions more Amazon Prime customers will receive payments from the company. The move follows a lawsuit filed in 2023, where the FTC claimed that Amazon used 'manipulative, coercive, or deceptive user-interface designs' to trick consumers into enrolling in its Amazon Prime subscription services and made it difficult to cancel a Prime subscription.

Amazon agreed to a $2.5 billion settlement with the FTC in 2025, which required the company to pay a $1 billion civil penalty to the U.S. government. The remaining $1.5 billion must be distributed to eligible Amazon Prime customers as part of the settlement to provide 'full relief for the estimated 35 million consumers impacted by unwanted Prime enrollment or deferred cancellation,' according to the FTC.

As of September 2026, Amazon has issued more than $845 million in redress payments to customers. However, the company has not yet reached its required quota of $1.5 billion and has expanded its settlement to send automatic redress payments to customers who used between 11 and 20 Prime benefits during a one-year period.

Eligible customers will be eligible to receive an additional payment of up to $149, for a total of $200, if the required amount is not reached by February 2027. Payments will be made via electronic payment methods or with a mailed check and do not require customers to submit claims or complete forms.