American Express India has announced it will restore Membership Rewards points deducted from cardholders' accounts on November 9, 2026, following customer concerns. The deductions were initially made in line with the company's terms and conditions, which state that unredeemed reward points linked to cancelled cards are forfeited after 30 days of cancellation. However, after considering feedback from affected customers, American Express decided to reverse the adjustments.
Affected cardholders will have their Membership Rewards points balances restored to their November 8 levels, accounting for any points earned or redeemed since then. The company has directly communicated with impacted card members and reaffirmed its commitment to delivering the expected service.
The deductions on November 9 related to unredeemed points from previously cancelled credit cards. Some customers reported significant reductions in their accumulated reward points, with a few even experiencing negative balances. American Express clarified that the adjustments were in line with its existing terms but chose to reverse them due to customer concerns.
In a separate update, American Express will discontinue the pooling of reward points for customers holding multiple eligible basic cards starting November 15, 2026. Points will now be maintained separately for each card, and transfers of reward points between cards will be discontinued. However, the value of Membership Rewards points and available redemption options will remain unchanged.