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Amex and Capital One Lounges Tie for Top Satisfaction in JD Power Study
American Express Centurion Lounge and Capital One Lounge tied for first place in the JD Power 2026 U.S. Airport Lounge Satisfaction Study, each scoring 771 out of 1,000.
The study surveyed 2,991 travelers who visited a U.S. airport lounge in the past year and found that overcrowding is a major detractor, causing satisfaction scores to drop by 244 points from 833 in uncrowded lounges to 589 in severely crowded ones.
Nearly half (46%) of all respondents stated that the lounge they use most often is usually moderately or severely crowded, indicating a widespread capacity issue across the sector.