Amex GBT Unveils AI-Powered Travel Management Tools

American Express Global Business Travel (Amex GBT) has introduced a range of new AI-powered tools to help organisations manage their business travel spending. The company's Complete, Egencia, and Neo platforms have been updated with new intelligence tools for travel managers, enhanced disruption management for travellers, and expanded capabilities for non-employee travel.

The roll out includes an AI-powered Travel Manager Dashboard for Egencia customers, which provides a real-time overview of travel programme performance. This dashboard is powered by over a petabyte of travel data and offers AI-generated summaries and alerts to help travel managers stay on top of their programmes.

Amex GBT has also introduced new spend leakage reporting within Complete, allowing travel managers to identify travel booked outside approved corporate programmes. Additionally, the company's Complete mobile app now features new disruption management capabilities, including real-time travel alerts, self-service rebooking tools, and airline fee waivers.