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AWS and Salesforce Deepen AI Collaboration with Integrated Data Access
AWS and Salesforce have expanded their collaboration to help enterprises close deals and resolve customer issues faster using AI.
The integration brings together data from both platforms, allowing teams to access CRM intelligence, business context, and AI agents in a single workflow.
Salesforce's business context can now be surfaced directly in Amazon Quick, while AWS frontier agents are coming to Slack. Agentforce customers also gain access to Amazon Bedrock's broad selection of frontier models.
The integration aims to make it easier for teams to work across both platforms without requiring data migration or duplication.