AWS and Salesforce Expand Collaboration to Boost CRM Data Integration
Amazon Web Services (AWS) and Salesforce have expanded their collaboration to connect customer relationship management (CRM) data, AI agents, and enterprise workflows across their platforms.
The announcement gives teams more ways to use Salesforce within familiar tools, while leaving the productivity benefits to be demonstrated.
AWS and Salesforce brought Salesforce capabilities into Amazon Quick and AWS DevOps Agent into Slack. They also expanded Data 360 Zero Copy access, Informatica's governance capabilities, and Agentforce model options through Bedrock.
The companies have made several integrations available now, including zero-copy data access and Informatica's governance capabilities in Amazon Quick. They have also announced additional AWS agents in Slack and A2A voice support between Agentforce Voice and Amazon Connect Customer scheduled for fall 2026.