AWS and Salesforce Unleash Power of AI with New Integrations

AWS and Salesforce have expanded their collaboration to help enterprises close deals, resolve customer issues, and move faster with AI.

The two companies have announced several new integrations that address key dynamics shaping AI adoption: accessing CRM intelligence anywhere employees work, connecting siloed data across cloud environments without migration, and extending AI agents into real-time voice and team collaboration modalities.

One of the new integrations brings Salesforce business context directly into Amazon Quick, allowing teams to access pipeline health, account summaries, service cases, and operational analytics from within Quick. This eliminates the need for employees to toggle between multiple applications or browser tabs.

Another integration brings AWS frontier agents into Slack, enabling teams to work with AI agents in real-time without having to switch consoles.