Bright Horizons Chooses Microsoft Dynamics 365 for Customer Engagement
Bright Horizons, a leading provider of family support services to working families, has implemented Microsoft Dynamics 365 to improve its customer engagement and service environment.
The company, which partners with thousands of employers and serves millions of families through early learning centers, advisory services, and family support programs, needed a more modern and flexible platform to keep pace with evolving customer expectations.
Bright Horizons selected Dynamics 365 as the foundation for its core customer engagement systems, migrating sales, service, and customer data to the cloud-based platform. This enabled operation within a single environment with shared Dataverse, simplified integration, strengthened governance, and enhanced security.
The company also used Power Platform to extend Dynamics 365 without heavy custom development, allowing it to quickly innovate and respond to changing customer needs.
The migration was completed in May 2025, with approximately 250 internal users across sales and service teams now supported by the new platform. According to Kara Conley, Strategic Operations Executive at Bright Horizons, 'This was the most complex migration we've done, yet also the smoothest.'