Businesses Harness AI Power to Boost Efficiency and Innovation

Businesses are leveraging the partnership between Salesforce and OpenAI to drive innovation and efficiency across various departments. This collaboration has enabled thousands of companies to harness state-of-the-art intelligence, transforming their operations in critical areas like sales and customer service.

One notable example is Uber for Business, which built an Agentforce onboarding agent using this technology. Within six weeks, it supported 2,000 leads a month and brought in a human representative for complex questions, ultimately driving a 30% increase in incremental revenue compared to their previous manual onboarding process.

Another use case is West Monroe, an AI-native consulting firm that has rolled out ChatGPT Enterprise and Work/Codex across its entire workforce. Its employees use Salesforce records to prepare account briefs and identify deals that need attention, then draft follow-ups and CRM updates. This integration also enables weekly reporting for top accounts, saving one hour per week across 252 accounts or a staggering 13,104 hours annually.

Salesforce's Headless Toolkit extends these connections to developers through MCP and APIs while preserving enterprise identity, permissions, and governance. This supports the company's AIforce vision to make Salesforce available wherever people and AI work, across various surfaces and modalities.