Cemex has launched an AI-powered HR assistant called Consult HR, transforming how employees access support. Using Microsoft Copilot Studio, the tool provides 24/7 self-service access to policies, benefits, and HR services for 800 employees in Central Mexico. Since its debut on January 26, 2026, Consult HR has streamlined processes like submitting eyeglass reimbursement requests, reducing manual effort and improving efficiency. Employees can now ask questions, submit requests, and track progress directly within Microsoft Teams, while HR teams focus on strategic initiatives.
The integration with ServiceNow enhances operational visibility, allowing HR to monitor service requests and resolution progress. Consult HR has also freed up HR experts to tackle more complex cases and broader organizational programs. Alberto, a key figure at Cemex, highlighted the tool's success, stating it is now the priority HR self-service tool in Cemex Central, providing fast and reliable information.
Looking ahead, Cemex plans to expand Consult HR's reach, adding language support and broader employee access. Future enhancements may include deeper workflow automation and additional SAP SuccessFactors integrations. Paola Briones, HR Evolution Advisor at Cemex, encouraged other teams to embrace AI, advising them to 'just jump and learn.' For Cemex, Consult HR represents a new model for delivering employee services at scale, leveraging AI to provide consistent and efficient support.