Cisco Study: Agentic AI Adoption Surges, Trust Remains Key Concern

According to Cisco's latest research on agentic AI in network operations, most organizations are already using agent-driven systems that can make production changes without human approval.

The study, which surveyed over 1,000 IT and network operations leaders at organizations with 500 or more employees, found that nearly three-quarters of respondents have already deployed AI for NetOps, with over half running agentic AI in production today.

Despite the growing adoption of AI in NetOps, trust remains a significant concern. Over two-thirds of respondents require detailed explainability for agent-driven actions, and 86% say a single integrated platform is the most effective path forward.