Contentsquare Brings Customer Journey Data to Microsoft Copilot
Contentsquare has integrated its customer experience intelligence platform into Microsoft 365 Copilot, making it easier for teams to access and act on customer journey data. This marks the next step in a multi-year strategic partnership between Contentsquare and Microsoft.
With the integration, users can ask natural language questions within Copilot, such as 'What changed in conversion after the last release?' or 'Where are users dropping off during checkout?', and receive immediate answers directly within the workflow.
The Contentsquare Agent for Microsoft 365 Copilot provides key capabilities like self-serve behavioral analysis, impact quantification, automated error detection, segment comparison, and cross-system reasoning. This integration aims to move teams from investigation to action in seconds, rather than having to search through dashboards or wait on reports.
Contentsquare's Founder and CEO Jonathan Cherki said that for too long, customer experience insights have been trapped inside dashboards and disconnected from day-to-day decision-making. The integration with Copilot changes this by making deep customer experience intelligence accessible through natural conversation.