Disney University Prepares Cast Members for Magical Experience

Before working at Walt Disney World, cast members undergo rigorous training at Disney University. The program is designed to prepare employees for their roles and ensure a seamless guest experience.

Ryan Pragano, a concierge cast member, participated in role-playing exercises where he simulated interactions with guests. This hands-on approach helps new hires develop the skills needed to handle various situations that may arise during their shift.

Disney University's comprehensive training program covers all aspects of working at Walt Disney World, from customer service and conflict resolution to safety procedures and emergency protocols. The goal is to create a positive experience for both employees and guests.