Google Store Trade-In Credit Snafu Hits Pixel 10 Upgraders

The Google Store appears to be experiencing an issue that is causing some users who traded in their Pixel 10 for a Pixel 11 to have their trade-in credits removed. Several Reddit threads have reported instances of this problem, with affected users receiving emails stating that the trade-in device was 'assessed' with an error description indicating that an 'Unknown or unsupported phone' was received.

This issue seems to be limited to Pixel 10 series devices, and it's unclear what caused the problem. The Google Store's support team has acknowledged a known issue and is likely working on a fix. In the meantime, users who have experienced this issue are seeing their trade-in credits removed, with some facing additional charges for the new device.

The situation highlights the importance of double-checking one's trade-in values before making a purchase. While the Google Store's solid trade-in values made upgrading from the Pixel 10 to the Pixel 11 a reasonable offer, this issue has left some users with a higher bill than expected.