Hims Enrolled in Visa Dispute Program Over Weight-Loss Billing Controversy

Hims & Hers Health Inc., an online health and wellness company, has received notice from Visa Inc. regarding excessive customer complaints in its weight-loss subscription business.

According to internal documents seen by Bloomberg, Hims was enrolled in Visa's Acquirer Monitoring Program after a surge of customer credit card disputes in July.

The program requires each disputed transaction to carry an $8 surcharge, resulting in a nearly $75,000 bill that will hit in September.