Home Depot Deploys AI Across Pro Business

Home Depot is expanding its use of artificial intelligence to help professional contractors find products and make purchases. The company's Magic Apron conversational AI tool is now available in stores, allowing customers and employees to quickly locate merchandise using voice commands or text queries.

The tool can answer questions about products and projects, and provide information on availability and location within the store. Home Depot executives said customer feedback has been positive, with millions of questions handled each month.

Home Depot is also using AI to build material lists for professional customers, reducing the time required to move from planning a job to placing an order. The company's QuoteCenter digital quoting and ordering platform for Pros facilitated sales at 90% of its stores during the past 12 months.