IBM Consulting has been honored in two categories of the 2026 ISG Paragon Awards, showcasing its ability to drive business transformation through innovation and AI. The awards recognize organizations that deliver exceptional business value through digital transformation, strategic partnerships, and innovation.
In the AI Pacesetter category, IBM Consulting partnered with Providence, a not-for-profit health system, to develop an AI-enabled digital assistant on IBM watsonx Orchestrate. This solution integrated with Oracle and streamlined requisition and transfer processes, reducing transaction time by 90% and saving over 75,000 hours to date. The system also cut transfer costs by over 60% and reduced time-to-fill by 12 days, earning a 5/5 user rating.
In the Innovation category, IBM Consulting worked with Fortitude Life and Annuity Solutions, Inc. to modernize its insurance operations. The transformation program included mainframe migration, hybrid cloud adoption, AI-led process redesign, and the deployment of 30 digital workers. The program accelerated claims initiation by 80% and improved contact center productivity by 25%, establishing a more scalable and efficient operating model.
IBM Consulting’s Business Orchestration Services practice focuses on reimagining enterprise operating models by integrating people, agents, data, and processes. The practice aims to make decisions faster, resolve issues the first time, and continuously compound value.