Luware Unveils NimbusOne for Microsoft Teams Contact Centers

Luware has launched NimbusOne, a new client for its cloud contact center platform that allows agents to work outside of Microsoft Teams while continuing to use Teams-based telephony. This new client is built on Microsoft's Unify integration model and provides real-time AI transcription and summarization.

NimbusOne offers two main features: it can operate directly within Salesforce or Microsoft Dynamics 365, or as a customizable agent desktop. Employees whose workflows are suited to Teams can continue using the existing Nimbus interface, with both options managed through the same administration environment.

The client also provides real-time AI transcription and summarization, generating call notes while conversations are underway rather than processing them only after calls end. This architecture provides an alternative to deploying separate contact center platforms for employees with different workflows while preserving centralized management across Teams, CRM-based, and dedicated agent experiences.