Microsoft reported significant progress in restoring its services on Friday, November 13, 2026, after a global outage disrupted its email, messaging, and other tools for a second day. The company stated it was seeing "encouraging recovery progress," with improvements in service availability and email delivery performance across affected infrastructure. However, Microsoft noted it was still addressing residual impacts to ensure reliable service restoration.
The outage began around noon Eastern time on Thursday, affecting more than 70 countries and territories, according to Downdetector. Popular Microsoft products like Outlook, Teams, and the AI assistant Copilot were among those impacted, causing disruptions in schools, government agencies, and offices worldwide.
Microsoft has ruled out cyberattacks or AI-related issues as the cause, describing the problem as a technical issue. The company has promised a full report identifying the "root cause" of the outage but has yet to provide a clear explanation.