Microsoft's KB5002907 Patch Update Causes Chaos for Office Users
A recent Microsoft patch update, KB5002907, has caused problems for some users running Office 2016 and Office 2019. The optional Microsoft 365 Apps update left some installations unlicensed or removed, prompting Microsoft to pause its rollout.
The issue highlights the challenges of relying on automated patching processes without proper controls in place. Qualys' AI-Powered Patch Reliability Score can help predict deployment outcomes and hold low-reliability patches back from zero-touch deployment.
Qualys' new Patch Blocking Rules also stop a faulty patch from deploying across an environment without changing existing jobs. This layer of control ensures that organizations can prevent the spread of problematic updates, even if they are paused or withdrawn by vendors.