NVIDIA-Powered Koa Brings AI Reasoning to Salesforce CRM

Salesforce and NVIDIA have announced Koa, Salesforce's first CRM reasoning model built on NVIDIA Nemotron. Developed through deep technical collaboration, Koa is designed to help agents reason through complex workflows and use the right tools to get work done.

Koa was trained using a proprietary synthetic dataset modeled on enterprise knowledge from nearly three decades of CRM deployments. This resulted in a reasoning model grounded in how businesses operate, including their processes, workflows, and operational policies.

Salesforce controls the model weights and performs post-training and inference entirely within its own trust boundary, giving customers a specialized, Salesforce-hosted option to power their Agentforce use cases.