Panagenda Enhances TrueDEM with macOS Microsoft Teams Monitoring
Software provider panagenda has released a new agent for its TrueDEM digital experience monitoring platform. This allows administrators to monitor in-call Microsoft Teams analytics on macOS devices, just like they can with Windows users.
The TrueDEM platform provides IT teams with real-time insights into user issues, and has supported macOS for device performance and network telemetry since the past. However, with this new agent, administrators will also be able to see audio, video, and screen sharing performance in real-time during calls on Mac devices.
This is a significant improvement over previous capabilities, as it allows administrators to pinpoint issues related to Teams calls on macOS more easily than before. The TrueDEM platform combines data from Microsoft's Call Quality Dashboard with telemetry collected directly from the endpoint and the Teams client.