Salesforce Breaks Free of Its Own Screens with AIforce Launch
Salesforce has launched AIforce, an interface and orchestration layer that exposes CRM data, workflows, business logic, permissions, security, and governance to AI systems. This move positions Salesforce as a governed data and workflow layer that can operate through various interfaces such as Claude, Slack, and Salesforce Lightning.
AIforce is different from Agentforce, which supplies the workers, while AIforce helps determine where and how those workers interact with the CRM. The visible interface might be Claude or Slack, but the data and governed workflows remain connected to Salesforce.
The initial AIforce lineup includes three products: Claudeforce, Slackforce, and Agentforce Coworker. Claudeforce is available in beta and includes 37 prebuilt sales skills for customers using Claude. Slackforce takes a different route by allowing users to work from Slack and trigger Salesforce actions there.
Agentforce Coworker stays inside Salesforce Lightning but reasons across account information, activity, and history before invoking existing Agentforce agents. Salesforce has reached 100,000 activations in its first 35 days with AIforce.