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Salesforce Ditches AI Hype for Tangible Business Value in SL

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Salesforce is shifting its focus from AI hype to tangible business value in Sri Lanka's digital push.

At a recent Innovation Day event, Salesforce Managing Director for India and Sri Lanka Mankiran Chowhan emphasized that the company has moved beyond experimentation with AI and is now focused on delivering real-world results.

Chowhan noted that 'today we live in a world where AI is no longer an experiment' and that companies must use AI to solve specific business problems, rather than just for novelty's sake.

The company has seen success with its internal operations, achieving an 86% first-call resolution rate by deploying autonomous service agents to manage customer inquiries.

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