Salesforce Global Outage Brings CRM World to Knees on Dreamforce Day
A major global outage hit Salesforce's platform yesterday, September 16, 2026, affecting logins, APIs, and site access across hundreds of instances worldwide. The disruption started around 07:50 UTC and was resolved by mid-morning after the company rolled out a fix. The timing couldn't have been worse as it coincided with the opening day of Dreamforce in San Francisco.
Thousands of companies rely on Salesforce for their sales and support workflows, making the outage particularly severe. When the central login stopped responding, everything came to a halt, even basic support ticket creation. The company acknowledged the problem at 08:32 UTC, citing 'multiple instances across all regions.'
Further investigation revealed that an external dependency had caused a load spike on a legacy login server, leading to the outage. This is not an isolated incident; a similar pattern has been observed in major cloud outages where a single component gives out and brings down the entire platform.