Salesforce Outlines Hybrid AI Model for Enterprise

Salesforce Chairman and CEO Marc Benioff spoke at The Six Five Summit on August 25, 2026. He discussed how enterprise artificial intelligence (AI) is evolving from hype to execution, albeit slowly.

Benioff described the market as 'a tale of two cities', where there's a disconnect between consumer excitement and corporate reality. Many large companies are only beginning their AI work while still investing in old systems.

The next phase of enterprise AI won't involve replacing core software, Benioff said. Instead, it will add new layers on top of existing platforms such as Salesforce, Microsoft, SAP, data lakes, Teams, and Slack.