Salesforce Outlook Plugin Not Working? Follow These Steps to Fix

The Salesforce Outlook plugin can stop working due to various reasons such as loading the wrong Salesforce tool, switching off the add-in, or blocking by Microsoft 365 account.

To fix this issue, users need to follow a specific troubleshooting path. First, they should ensure that they are using the current Salesforce Outlook Integration web add-in, which is cloud-based and does not require any desktop software installation or maintenance.

If the plugin is missing or inactive, users can turn it back on from the Manage add-ins screen in Outlook. For new Outlook for Windows, this can be done by opening More apps, then Add apps, then Manage your apps, and selecting Salesforce to turn it on.