Salesforce Rolls Out Koa, a Powerful CRM-Optimized AI Model

Salesforce has announced Koa, an AI model designed to streamline customer relationship management tasks. Trained on 27 years of CRM knowledge accumulated from deployments, Koa can qualify sales opportunities and route service cases while adhering to a company's permissions and operating rules.

Koa is built using Nvidia's Nemotron 3 Super as its foundation and was trained further on a proprietary synthetic dataset that recreates business processes across various industries. Salesforce claims Koa matches or beats leading models in CRM actions, with three times fewer errors.

Initially available only to selected Agentforce pilot customers, general US availability is expected towards the end of 2026. Salesforce says no customer data was used during training and that customer information remains within the 'trust boundary' when Koa processes a request.