Salesforce Unveils AIforce: Connective Infrastructure for AI-Driven Work

Salesforce has unveiled AIforce, an interface and governance layer that connects external AI work surfaces to Salesforce data, workflows, business logic, and controls.

AIforce is not a foundation model but rather a connective infrastructure that allows users to interact with Salesforce from various interfaces such as Claude, Slack, or Salesforce's Lightning environment.

The user can initiate supported work in these interfaces while Salesforce supplies the governed business context and executes Salesforce actions.

AIforce separates the interface from the system of record, making it a crucial component in Salesforce's new architecture for AI-driven work.