Salesforce Unveils AIforce to Extend CRM Workflows Across Multiple Interfaces

Salesforce has introduced AIforce, an interface layer designed to make its data and workflows accessible from various AI tools without requiring users to work directly inside a conventional Salesforce screen.

The announcement expands on the architecture covered in August when Salesforce and Anthropic introduced Claudeforce, which connected Claude with CRM data and governed actions through Salesforce.

AIforce groups several interface initiatives under a broader layer, including Claudeforce, Slackforce, and Agentforce Coworker.

Salesforce is positioning AIforce around conversational work patterns for ASEAN customers, allowing employees to act on enterprise information from the channels where they already work.