Salesforce Unveils Enterprise AI Harness with Six Core Capabilities

Salesforce has introduced Enterprise AI Harness, an architecture designed to give AI agents access to business context and reasoning capabilities across different systems. The approach aims to tackle challenges enterprises face as AI agents assume increasingly complex tasks.

The six core capabilities of the Enterprise AI Harness include Trusted Context, combining customer data with metadata, semantics, knowledge, real-time signals, and memory; Trusted Agency, providing reasoning, planning, state, memory, collaboration, and orchestration capabilities; and Trusted Action, connecting AI to applications, APIs, workflows, and business processes.

The company has also introduced a new AI Control Plane, which provides a central view of the AI operating in their environments. It helps businesses discover and register agents and AI capabilities, establish identity and policies, manage lifecycles, evaluate performance, monitor behavior and outcomes, and control costs across Salesforce and third-party AI systems.