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Salesforce Unveils Koa, AI Model for CRM Tasks
Salesforce and Nvidia have teamed up to launch Koa, an AI reasoning model designed for customer relationship management tasks.
Koa was built by post-training Nvidia's open-weight AI model Nemotron 3 Super using synthetic data that replicates CRM deployments.
The model is intended to provide assistance to humans within the Salesforce platform and power agents to automate tasks like generating leads, closing sales, and resolving support tickets.
Salesforce claims Koa achieves similar scores to OpenAI's GPT-5.6 Terra and Anthropic's Claude Opus 4.6 in internal benchmarks, but at a faster speed and lower cost.