Salesforce Unveils Koa: AI Reasoning Model for Complex Enterprise Tasks
Salesforce and NVIDIA have collaborated to develop Koa, a CRM reasoning model that enables agents to reason through complex tasks. Built on NVIDIA Nemotron, Koa is trained with 27 years of Salesforce CRM intelligence, allowing it to understand enterprise business processes and workflows.
The model was developed through deep technical collaboration between the two companies and is designed to help agents use the right tools to complete tasks. In a benchmark test, Koa matched or exceeded leading model performance on CRM actions with three times fewer errors.
Salesforce controls the model weights and performs post-training and inference entirely within its own trust boundary, giving customers control over their data. The collaboration also brings NVIDIA open models and accelerated computing into Missionforce, enabling government and regulated organizations to deploy mission-specific AI in secure environments.