Sharma's Clarity Leadership Sparks Change at Xbox

Asha Sharma, the Indian-origin CEO of Microsoft's Xbox division, is taking a hands-on approach to understanding gamers as she navigates a challenging phase for the business.

At 38, Sharma has built her leadership style around a simple mantra: 'Clarity Is Kindness.'

Sharma reportedly spends hours personally handling player support tickets and listening to feedback from dedicated Xbox users, despite having no previous experience in the video game industry.

Xbox is facing slowing revenue, with the division generating around $23 billion annually but operating on a profit margin of just 3 per cent.