Thunder Teams with AWS for AI-Powered Contact Center Solutions

A collaboration agreement between Thunder and Amazon Web Services (AWS) aims to help organizations deploy AI-powered customer experience solutions.

The partnership will leverage AWS services, including Amazon Connect Customer, to design and implement intelligent contact center solutions. These solutions will enable companies to modernize their support operations, improve customer engagement, and introduce AI-driven automation across voice and digital channels.

A notable example of the success of this collaboration is Ansira, a global channel marketing company that partnered with Thunder to consolidate multiple support environments into a unified Salesforce Service Cloud implementation. By implementing an AI-powered voice assistant solution using Amazon Connect Customer, AWS Lambda, and Amazon OpenSearch Service, Ansira was able to automate common support requests and provide 24/7 assistance across more than 50 brands.

The partnership between Thunder and AWS reflects the companies' shared focus on helping customers move from AI experimentation into production-ready execution. By combining their expertise in contact center transformation with AWS capabilities, organizations can improve service efficiency, enhance customer interactions, and accelerate AI adoption across the contact center.