Tucson Electric Power (TEP) has streamlined its operations by consolidating multiple systems into a single platform using IBM Maximo Application Suite (MAS). The upgrade unified three Maximo environments, providing a shared process for about 1,500 employees to approve, execute, and record work. This transition reduced paperwork and duplicate data entry, particularly in field operations where technicians previously relied on paper packets and spreadsheets.
The modernization also improved workflow efficiency, with one service-request workflow seeing a reduction of over 90%. Mobile inspections now allow technicians to capture meter readings directly in the field, eliminating the need for office staff to transcribe data. This digital transformation has enhanced coordination for service connections and maintenance, benefiting both residential and commercial customers.
TEP’s architecture integrates Maximo with other enterprise systems, such as Oracle for financial processes and Esri ArcGIS for location context. The platform supports preventive maintenance, automated route assignments, and real-time data synchronization. Additionally, Maximo Health and Maximo Health, Safety and Environment provide tools for prioritizing maintenance and managing safety protocols during equipment work.
Standardizing processes and reducing custom configurations have simplified system maintenance and upgrades. TEP plans to expand the use of Maximo for gas operations, asset health monitoring, and potential cloud deployments, building on the existing foundation to support new use cases.