UC Platforms Unite with AI: RingCentral, Google, and Microsoft Make Strategic Moves
The unified communications (UC) industry is witnessing a significant shift in how AI is being integrated into platforms. The focus has moved from generating meeting summaries to controlling data that other AI tools can act on and becoming a connection point rather than just a destination.
RingCentral, Google, and Microsoft have all made moves in this direction, integrating their platforms with large language models (LLMs) such as ChatGPT and Claude. RingCentral announced a plugin for ChatGPT and MCP connectors for Claude, making voice, SMS, and chat data accessible and actionable inside the LLMs businesses already use.
Kira Makagon, President and COO of RingCentral, frames it as 'making existing conversation data work harder rather than adding a new layer on top.' This move is part of a larger trend where UC platforms are becoming the layer everything else connects through.