UK Public Sector Leaders Seek Clarity on Data Management for Modernised Services

As the UK public sector modernises its technology, leaders are grappling with practical questions about data management. A recent panel discussion brought together experts to address concerns around data storage, access, and protection.

The conversation revolved around the integration of cloud collaboration, contact centre, and AI-assisted services into public sector operations. Panelists from University Hospitals of North Midlands NHS Trust, Morecambe Bay Primary Care Collaborative, Cisco, and UKAuthority explored the challenges of modernising patient, citizen, and staff experiences without introducing new risks.

Mark Rankin, Distinguished Architect at Cisco, highlighted the importance of UK data residency and transparency in securing employee, patient, and citizen communications. He stated that these considerations are crucial for maintaining trust and confidence in public sector services.

Helen Olsen Bedford, Founder and Research Director at UKAuthority, noted that leaders need clear answers to fundamental questions about data management, including where the data sits, who has access to it, and how it is protected.