Zoom Unveils AI-First Platform Amid Shift from Meetings Focus

Zoom used the Goldman Sachs Communacopia + Technology Conference 2026 to outline its shift from a meetings company to an AI-first enterprise platform.

The company is building around conversational context, saying access to live human conversations gives it a key edge in the AI era.

Zoom is using AI in two ways: some features are bundled into core products at no extra cost, while premium tools are sold separately when customers can see clear return on investment.

The company's three main growth drivers are AI in core products, customer experience and unified communications, and new AI monetization opportunities.