Saudi Arabia Unveils First AI-Native Business Process Outsourcing Service

Saudi Arabia's Public Investment Fund (PIF) is expanding its collaboration with Humain and EY to develop the Kingdom's first AI-native business process outsourcing service. The planned service will use Humain's AI infrastructure and agentic AI platform, while EY will contribute expertise across business functions and industries, as well as commercialization capabilities.

The partnership aims to support Saudi Arabia's Vision 2030 push to develop a digital, knowledge-based economy and reduce its reliance on oil. The Kingdom has identified the digital economy and advanced technologies as areas for growth, with the PIF using Humain to build capabilities across the AI value chain.

Humain CEO Tareq Amin said: 'AI is redefining what enterprises are capable of, not just how they operate.' He added that the new operating model would combine intelligent agents, automation, advanced analytics, and human expertise within integrated operating models, enabling organizations to move faster, make better decisions, and create entirely new sources of value.