AI Agents Disrupt Logistics Industry with Automation and Scalability

Artificial intelligence (AI) agents are transforming the logistics industry by automating tasks such as freight quotations and invoice processing, according to Kapil Mahajan, Global Chief Information & Technology Officer at Allcargo Group. In an interview on Techcetra, a podcast in partnership with Salesforce, Mahajan explained how AI is being used to manage global supply chains at scale.

Mahajan argued that tomorrow's logistics companies will be technology companies delivering logistics as a service, highlighting the importance of clean data for successful AI adoption. He emphasized the need for human oversight and guardrails to ensure AI remains secure, compliant, and reliable.